Customer Satisfaction is an area that we pride ourselves in. I would like to apologise for the experience you have highlighted, and can assure you the experience you have explained is not in keeping with our standard of Customer Care across the business.
I would like to reassure you that my investigation is still on going in order to prevent a situation like this re occurring. I would like to apologise for this rare situation and additional training shall be put in place with the member of staff involved.
I can only apologise for any inconvenience this matter may have caused you, and would like to assure you that all the points you have raised in your email dated the 8th August 2011, have been passed on to the necessary department.
Please accept my apologies for any inconvenience this matter may have caused you, and I hope that you will continue to be a valued customer of The Range.
Yours Sincerely
Kirstey Trewin
Customer Service Team
ohhhh now I missed this what happened at the range?
ReplyDeleteIm really not a fan of theres there crafting section seems to shrink everytime I go there
xx
Nothing actually happened Jan. After we had commented on how bad it had become I wrote to Customer services and said that I thought the craft supplies were nowhere near as good as they were. I also commented on the fact that our craft stuff had all been re-organised a few months back and it seemed the person responsible didn't have any idea as all the card making stuff was mixed in with the painting stuff and was a muddle.
ReplyDeleteI tend to think this is a stock reply but hopefully somebody will actually look at what is happening with craft stuff.
Ann
it does sound a stock reply doesnt it! Im hoping to go back to Cadbury week after next I was so impressed with all there goodies , they had quite a bit of papermania and docraft bits
ReplyDeletexx