From Sallie

more from Jean

an answer from customer services at the Range

Customer Satisfaction is an area that we pride ourselves in. I would like to apologise for the experience you have highlighted, and can assure you the experience you have explained is not in keeping with our standard of Customer Care across the business.

        

I would like to reassure you that my investigation is still on going in order to prevent a situation like this re occurring. I would like to apologise for this rare situation and additional training shall be put in place with the member of staff involved.

I can only apologise for any inconvenience this matter may have caused you, and would like to assure you that all the points you have raised in your email dated the 8^th August 2011, have been passed on to the necessary department.

Please accept my apologies for any inconvenience this matter may have caused you, and I hope that you will continue to be a valued customer of The Range.

Yours Sincerely

Kirstey Trewin

Customer Service Team

and again

second try more from Jean

one from me

Christmas cards would you believe (in August)? From Jean